FAQs

WARM Health Collective supports perinatal mood disorders, hormonal shifts, birth trauma, neurodivergence, and more. We provide affirming, compassionate care—with dedicated support for LGBTQAI+ individuals and families. If reproductive challenges feel overwhelming, our connected team delivers the steady support you deserve.

Start with a referral from your GP or specialist (eg. obstetrician/gynaecologist) — it’s key for Medicare rebates. GP referrals last 12 months (or “Indefinite” if noted); specialist ones last 3 months.

You can then send the referral through to referrals@warmhealthcollective.com.au and it will be directed to the clinician you would prefer to see.

If we can offer you an appointment, you will be contacted directly. You are also welcome to enquire about the progress of your review by contacting us on 03 8658 0234 or sending a follow-up email.

Transparency builds trust — you’ll know your exact fee before confirming. Each clinician sets their own, varying by session type/length. You will be provided with a financial consent with all their fees. Our psychiatrists, nurse practitioners and psychologists are all Medicare-registered, so eligible referrals will recieve rebates.

Please note that we are a private billing clinic, and fees do apply. We do not bulk bill.

Initial assessments are a gentle, unrushed one-on-one space designed for you to share your story at your own pace. You’re always warmly welcome to bring a trusted support person if that feels comforting (and you’re okay sharing with them).

Your privacy and safety are paramount — we only share information with your full, informed consent, and nothing moves forward without it.

Currently, whilst our space is under construction, we will be welcoming you via telehealth.

Once we open our doors, we will continue to warmly offer telehealth to make care accessible. You'll receive a simple link via email or SMS, just click at your appointment time to enter our safe, private video space.

No link? No stress, our friendly clinic team is ready to help.

Pop on 5 minutes early to sort any tech hiccups — we've got you.
Cozy consult tips:

• Find a private, quiet corner with strong Wi-Fi

• Device on a stable surface; headphones help with sound + privacy

• Block the time out to try and ensure you are not interrupted – however, babies and pets are most welcome!

• Keep tissues + water handy, just in case

Each clinician at WARM reviews referrals independently and makes their own decision about whether they have clinical capacity at the time of the referral. We provide supportive coordination but respect their clinical judgment. If a referral can’t be accepted, we’ll send a letter explaining this to your referring doctor — then it’s a gentle next step for you to connect with your doctor about other options.

Our clinic is at Level 5, 116 Rokeby St, Collingwood (T: 03 8658 0234).

Still under construction - all consults are via telehealth until further notice

Easy parking nearby:

• Street parking on Rokeby, Gipps, Mater, or Oxford St (timed bays — use EasyPark app)

• Coles Car Park (69 Little Oxford St): 1.5 hrs free with $15+ spend; casual rates ~$5/hr

Public transport made simple:

• Tram 86: Hoddle St/Victoria Pde stop (6–8 min walk)

• Bus 302/905: Vere St/Hoddle St (5 min walk)

• Train: Collingwood Station (6 min walk)

Reach out anytime at referrals@warmhealthcollective.com.au